Cancellation & Refund Policy

At SEAR HAIR OIL, we believe in putting our customers first. We understand that sometimes things don’t go as planned, and we aim to make the process as hassle-free as possible. Here’s everything you need to know about cancellations, refunds, and replacements:

Cancellation Requests

We offer a flexible cancellation policy to help you manage your orders effectively. If you wish to cancel your order, please let us know within 3-5 days of placing your order.

Please remember that cancellations cannot be processed once the order has been sent to the vendor or the shipping process has begun.

Refunds & Replacements

Our commitment to quality means that if you receive a product that is damaged, defective, or not up to the standards you expect, we are here to help. Please contact our Customer Service Team within 3-5 days of receiving the item if:

• The product is damaged or defective.
• The product does not meet the quality described.
• The product you received is not as shown on the website or doesn’t match your expectations.

Once we receive your complaint, we will review it with our team and the merchant to determine the next steps. If your request is valid, we will issue a refund or replacement.

For products with a manufacturer’s warranty, please direct your concerns to the manufacturer as they will handle warranty-related issues.

Processing Time for Refunds

If your refund request is approved, processing and crediting the amount back to your original payment method will take approximately 6-8 business days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.

Shipping Returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@searhairoil.in for questions related to refunds and returns.

At SEAR HAIR OIL, customer satisfaction is our top priority. We’re here to ensure you have a smooth shopping experience, and we’ll do everything we can to resolve any concerns promptly.

Feel free to reach out to our Customer Service Team for any assistance!